Summary written by conflict research consortium staff citation getting past no negotiating with difficult people william ury new york bantam books 1991 in getting past no ury presents a five step strategy for negotiating with an uncooperative intransigent opponent there are usually reasons behind a persons uncooperative behavior. Getting past no is the most elegant handbook on the challenge of difficult negotiation and difficult people no negotiation will ever be too tough againleonard a lauder chairman emeritus estee lauder companies as the world changes negotiation is becoming the primary form of decision making and this is the best book on the subject. Buy getting past no negotiating with difficult people new e by fisher roger ury william isbn 9780712655231 from amazons book store everyday low prices and free delivery on eligible orders. Dr william l ury shows listeners how to overcome serious obstacles to negotiation whether dealing with an unruly teenager or an office bully dr urys method will help listeners gain control in even the most difficult situations most importantly getting past no gets results